Effective Date: 13 August 2024

At ActiveMSG, we strive to provide our customers with the best service experience. We understand that circumstances may arise where you might need to cancel your subscription or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for the services provided by ActiveMSG.

1. Cancellation Policy

• Subscription Cancellation:
  You can cancel your ActiveMSG subscription at any time. To cancel your subscription, please log in to your ActiveMSG account, go to the subscription management page, and follow the cancellation instructions. Alternatively, you can contact our support team at support@activemsg.com for assistance.
• Effective Date of Cancellation:
  Cancellation requests will be processed immediately, and your subscription will remain active until the end of the current billing cycle. You will not be charged for the subsequent billing cycle following your cancellation.
•  Access to Services:
  Upon cancellation, you will continue to have access to ActiveMSG services until the end of your current billing period. After this period, access to all premium features will be revoked.

2. Refund Policy

• Refund Eligibility:
  Refunds are available for customers who meet the following criteria:
• The refund request is made within 7 days of the initial subscription purchase.
• The customer has not used the service during the billing cycle.
• Non-Refundable Services:
• No refunds will be issued for any cancellations made after 7 days from the purchase date.
• Monthly subscription fees are non-refundable after the first 7 days of service.
• If the service has been used, a refund will not be provided.
• Any setup fees, one-time charges, or promotional discounts are non-refundable.
• Requesting a Refund:
  To request a refund, please contact our support team at [support@activemsg.com] with your account details and reason for the refund. Our team will review your request and process it accordingly. Refunds, if approved, will be credited back to your original payment method within 10 business days.

3. Modifications to the Policy

ActiveMSG reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be communicated to customers via email and updated on our website. It is your responsibility to review this policy periodically.

4. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please reach out to our support team at [support@activemsg.com]. We are here to assist you.

Note: This policy applies only to services provided directly by ActiveMSG. For third-party services or products purchased through ActiveMSG, please refer to the respective vendor's policies.

By using ActiveMSG services, you agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy.