Effective Date: 26 February 2025
Jurisdiction: Maharashtra, India

ActiveMSG is a product of Andro Buddy Technologies Private Limited.

Welcome to the ActiveMSG Cancellation/Refund Policy page. Since ActiveMSG is a digital service, refunds are not provided once access has been granted. We believe in clear and transparent service terms to ensure you understand our policies before purchasing our service.

1. Cancellation Policy

• Subscription Cancellation:
  You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing cycle, and you will continue to have access to the service until that time.
• No Partial Refunds:
  Due to the digital nature of our service, once access is granted, we do not provide partial refunds for any unused portion of the subscription within the current billing period.

2. Refund Policy

• Digital Services:
  Refunds are not available for our digital services. Once your subscription is activated and access is provided, all sales are final.
• Exceptions:
  In cases where a verifiable technical error on our part significantly affects your ability to use the service, please contact our support team. Each case will be reviewed individually, though refunds are generally not provided due to the immediate and irreversible nature of digital content delivery.

3. Chargebacks and Disputes

• Chargeback Procedures:
  Initiating a chargeback without first contacting our support team may result in the suspension of your account. We reserve the right to dispute any chargebacks that do not adhere to our official refund process.
• Resolution Timeline:
  While refunds are not provided for our digital services, any approved resolution for exceptional cases will be processed within 7 business days.

4. How to Request Cancellation

1. Submit Your Request:
   Email your cancellation request to support@activemsg.com with your account details and a brief explanation.
2. Review Process:
   Our support team will review your request and contact you if additional information is needed.
3. Notification:
   You will receive an email confirming that your cancellation request has been processed. Cancellation will take effect at the end of the current billing cycle.

Contact Information:

• Support Email: support@activemsg.com
• Contact Number: +91 7887557441
• Physical Address: 1327 C ward laxmipuri, Kolhapur, MH, India 416002