What is ActiveMSG?

ActiveMSG is a robust messaging platform designed to enhance communication strategies by integrating WhatsApp and Telegram services. It offers a suite of tools for managing messaging campaigns, automating customer interactions, and boosting overall communication efficiency.

How can I start using ActiveMSG?

To begin using ActiveMSG, simply log in with your credentials to authenticate your account. Once logged in, you’ll have full access to the platform’s features and APIs.

What are the key features of ActiveMSG?

• Multi-Channel Messaging (WhatsApp and Telegram)
• Campaign Management
• Contact Management
• Automated Replies
• Bot Flow Builder
• Message Templates
• Team Collaboration
• Security and Compliance

How do I contact support?

For any inquiries or support, please reach out to our support team at support@activemsg.com.

API Usage

How do I get my API credentials?

API credentials are provided upon user login or registration. Please keep your API key secure and do not share it publicly.

What is the base URL for the ActiveMSG API?

The base URL for the ActiveMSG API is https://activemsg.com/api.

How do I authenticate API requests?

Include your JWT token in the Authorization header of your API requests, formatted as follows:

Authorization: Bearer your_jwt_token

WhatsApp Cloud API

What is the WhatsApp Cloud API?

The WhatsApp Cloud API enables businesses to engage with customers on WhatsApp. It offers tools for messaging, contact management, and automating customer interactions.

How do I set up the WhatsApp Cloud API?

1. Sign Up: Register for the WhatsApp Cloud API on the WhatsApp Business API website.
2. Get Credentials: Obtain your API key and other necessary credentials from the WhatsApp Cloud API portal.
3. Configure Webhooks: Set up webhooks to receive incoming messages and delivery reports.
4. Integrate with ActiveMSG: Use the API credentials to configure ActiveMSG and manage your WhatsApp communications.

How do I manage WhatsApp contacts and messages in ActiveMSG?

ActiveMSG provides specific endpoints to manage contacts and send messages. For detailed usage, please refer to our API documentation.

Telegram Bot Setup

What is a Telegram Bot?

A Telegram bot is a special account that allows users to interact through Telegram without requiring a phone number. Bots enable automated responses and actions, making them ideal for business communication.

How do I create a Telegram Bot using BotFather?

1. Open Telegram and Search for BotFather: BotFather is the official tool for creating bots on Telegram.
2. Start a Chat with BotFather: Click on BotFather and type /start to begin the process.
3. Create a New Bot: Type /newbot and follow the prompts to set up your bot, choosing a name and unique username.
4. Get Your Bot Token: After creation, BotFather will provide a token that you’ll need to connect your bot with ActiveMSG.

How do I integrate my Telegram Bot with ActiveMSG?

1. Obtain Your Bot Token: Follow the steps above to get your bot token from BotFather.
2. Configure ActiveMSG: Enter your bot token in the ActiveMSG settings to manage your Telegram messages and interactions.
3. Set Up Webhooks: Configure webhooks within ActiveMSG to handle incoming messages and events from your Telegram bot.

Troubleshooting

What should I do if my API requests are failing?

1. Check Your Credentials: Ensure that your API key and JWT token are correct.
2. Verify Endpoint URLs: Confirm that you are using the correct API endpoint URLs.
3. Inspect Request Headers: Ensure that all required headers, such as Authorization, are included in your requests.

How can I resolve webhook issues?

1. Check URL Configuration: Verify that the webhook URL is correctly set up in the WhatsApp Cloud API or Telegram settings.
2. Ensure Accessibility: Make sure your webhook URL is accessible and capable of receiving requests from the API services.
3. Inspect Logs: Review the logs in ActiveMSG for any errors or issues related to webhooks.